Customer Support Agent
🌎 Remote Job (worldwide)
—> We offer remote customer support positions for freelancers on a regular basis.
Company: Dance Masterclass (@dance_masterclass) is an online streaming platform dedicated to the art of dance. Founded in 2021, we’ve built a community of dancers in over 100 countries. As part of our team, you’ll help provide the best learning experiences for dancers worldwide.
➡️ Application Form (click here!) ❌ CLOSED - We are temporarily not accepting any more applicants.
Your Role:
As a Customer Support Agent, you will play a crucial role in ensuring our members have a seamless and enjoyable experience on our platform. Your responsibilities include providing timely and effective support to our users, resolving their issues, and enhancing their overall experience with Dance Masterclass.
Your Responsibilities:
- Respond promptly and effectively to customer inquiries via email, chat, and social media.
- Troubleshoot and resolve customer issues related to account access, billing, and course navigation.
- Provide clear and concise information about our products and services.
- Collaborate with the technical team to address and resolve technical issues.
- Gather customer feedback and communicate insights to the product development team to improve user experience.
- Maintain up-to-date knowledge of our course offerings and platform features.
Requirements:
- Fluent in English (preferably a native speaker).
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to work independently and manage multiple tasks efficiently.
- Familiarity with customer support software and tools.
- Passion for dance and knowledge of the dance industry is a plus.
- Previous experience in a customer support role is preferred.
What We Offer:
- Flexible working hours with the option to work remotely from anywhere in the world.
- The opportunity to join a team of passionate individuals committed to providing the best learning experiences for dancers.
- A supportive and collaborative work environment that values transparency and results.
- The chance to make a meaningful impact on the global dance community through your work.
If you are interested, we’d love to hear from you!
➡️ Application Form (click here!) ❌ CLOSED - We are temporarily not accepting any more applicants.
We look forward to sending you more information!
